ORDERS
1. HOW DO I PLACE AN ORDER?
Placing an order is very simple:
- Go to the product of your choice
- Click on 'add to bag'. You will see a pop up that to confirm that the product has been added to your shopping bag.
- If you want to add more products to your shopping cart, ignore the message and continue shopping. If you want to pay immediately, click on 'go to checkout'.
- Fill in your details and go through the steps 'information > shipping > payment'.
- At the end of the payment step, when you have confirmed your purchase, your order is final.
- You will receive an order confirmation by e-mail when your order has been successfully placed.
2. WHY AM I UNABLE TO PLACE AN ORDER?
If you are unable to place an order, there may be several reasons for this. It may be that you forgot to fill in a field, as a result of which the order cannot be placed. There may also be a malfunction at your bank that prevents you from paying. When this issue continues please contact us care@nuizon.in
3. WILL SOLD OUT ITEMS BE BACK IN STOCK?
We do our best to replenish sold out items as soon as possible. Re-stocks will be announced both on the homepage and via social channels
4. HOW DO I KNOW THAT MY ORDER HAS BEEN RECEIVED?
After your order has been successfully placed, you will receive an order confirmation by e-mail. Please note that this e-mail may end up in your junk mailbox. Did you not receive an e-mail? Please send a message to care@nuizon.in so we can help you further.
5. CAN I STILL CHANGE OR CANCEL MY ORDER AFTER IT HAS BEEN PLACED?
Unfortunately we cannot change an order after you paid. This means we can no longer add or remove items. If you have urgent updates concering your order please send a message to care@nuizon.in
7. DO I NEED AN ACCOUNT TO PLACE AN ORDER?
No, it is not necessary to create an account. Would you like to be informed about the latest news, new products and discount codes? Then create an account and subscribe to our newsletter.
PAYMENT
1. WHAT PAYMENT METHODS CAN I USE?
We accept payments via Razorpay: including credit cards, debit cards, upi payment, etc.
2. HOW DOES A DISCOUNT CODE WORK?
During the payment process you can enter your discount code. You can only use one discount code per order. After entering the code, you will see that the discount will be calculated immediately.
DELIVERY
1. HOW LONG DOES DELIVERY TAKE AND WHAT ARE THE SHIPPING COSTS?
Once our system processes your order, your order will be dispatched within 48 hours and will de velivered in 5-10 working days excluding Sunday's and public holiday's.
Your package will be handed over to one of our trusted delivery partner's (Delhivery, Xpressbee & Postal Service). Our delivery partners then bring the package to you at the earliest possible. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.
We charge a shipping fee of ₹100 for orders below ₹2500 and free shipping for all orders above ₹2500.
2. HOW WILL MY ORDER BE SHIPPED?
All orders will be shipped via Delhivery, Xpressbee or Postal Service. Your package will be handed over to one of our trusted delivery partner's (Delhivery, Xpressbee & Postal Service). Our delivery partners then bring the package to you at the earliest possible. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.
3. I AM MISSING AN ITEM OR HAVE RECEIVED THE WRONG ITEM(S). WHAT CAN I DO?
If you received your order incorrectly, please send an e-mail to care@nuizon.in Include a photo of your invoice and the parcel. We will do our best to respond within two working days and solve the issue.
4. HOW CAN I TRACK MY ORDER?
After we have handed your package over to one of our shipping partner & confirm the shipment, you will automatically receive a Track & Trace code by e-mail.
MY ACCOUNT
1. HOW DO I CREATE AN ACCOUNT?
You can create an account via 'login'. Click on 'create an account'. Fill in your first and last name, your e-mail address, birthday and a chosen password. Do not forget to agree to the terms and conditions and privacy policy.
2. HOW CAN I CHANGE MY PERSONAL DATA?
Via 'account' you can easily change your personal details, such as your name, address and also your e-mail address.
3. I HAVE FORGOTTEN MY PASSWORD. WHAT SHOULD I DO?
Go to the 'Login' page and click on 'forgot your password'. You will receive an e-mail address with a link with which you can create a new password.
